EverClean Terms of Service
Customer-facing terms summary for the EverClean marketplace. Attorney review required before production.
Attorney review required1. Platform role
EverClean provides a technology-enabled marketplace for customers to request cleaning services and for approved independent service providers to access opportunities. EverClean may coordinate booking, payment, customer support, provider administration, technology infrastructure, and platform operations.
2. Bookings and service scope
Customers are responsible for selecting the correct service type, providing accurate property details, access instructions, and service expectations. Final quote and applicable fees are shown before checkout.
3. Platform & Administrative Fee
The Platform & Administrative Fee supports booking coordination, secure payment processing, customer support, provider administration, technology infrastructure, and platform operations. Platform and administrative fees are not insurance premiums and do not create insurance coverage for customers or providers.
4. Pricing and availability
Pricing may vary based on service category, property details, service scope, scheduling, provider availability, location, and platform rules. Same-day options may be available depending on location, service type, and provider availability.
5. Insurance statement
EverClean maintains general liability insurance for its business operations, subject to policy terms, limits, exclusions, and eligibility. Coverage statements do not guarantee coverage for every service, customer, provider, property, or incident.
6. Cancellations, disputes, and refunds
Cancellation, refund, dispute, and rescheduling rules must be disclosed in the booking flow and may depend on service timing, provider assignment, customer actions, and platform policies.
7. No guaranteed provider availability
EverClean does not guarantee that a provider will be available for every location, service category, or requested time.
8. External services
Payment processing, identity, payout, tax, and applicable verification services may be handled by third-party providers including Stripe and approved verification partners.