Privacy Policy

1. Information We Collect

EverClean may collect account information, contact information, addresses, service preferences, booking details, communications, uploaded photos, service evidence, device information, IP address, user agent, support requests, payment-related identifiers, legal acceptance records, and professional onboarding information.

2. Customer Data

Customer data may include name, phone, email, service address, access notes, property details, pet information, booking history, payment status, photos, reviews, complaints, and communications with EverClean or professionals.

3. Professional Data

Professional data may include profile details, identity verification data, tax certification information, W-9-related data, payout account status, background check authorization status, service area, availability, performance metrics, messages, uploaded evidence, and legal document acceptances.

4. Payments and Stripe

Payment, payout, banking, card, tax, and identity-verification data may be processed by Stripe or other payment providers. EverClean does not ordinarily store full payment card numbers or full bank credentials.

5. Background Checks

Where required, background check data may be processed by a third-party background screening provider. EverClean may receive eligibility status, report-related notices, or other permitted screening information under applicable law and user authorization.

6. How We Use Data

• Operate bookings, payments, support, and marketplace workflows.
• Verify identity, eligibility, tax status, and payout status.
• Protect users, detect fraud, investigate claims, enforce policies, and comply with legal requirements.
• Send transactional communications and service updates.
• Improve platform security, reliability, and performance.

7. Sharing with Third Parties

EverClean may share data with payment processors, background check vendors, hosting providers, analytics tools, SMS/email providers, support tools, insurers, legal/accounting advisors, government authorities where required, and parties involved in bookings or disputes.

8. Retention

EverClean retains data as needed for service delivery, tax, payment, compliance, legal document acceptance, fraud prevention, dispute resolution, insurance, accounting, and security. Some records may be retained after account deletion where permitted or required.

9. Security

EverClean may use role-based access, encryption, audit logs, access controls, vendor controls, and data minimization. No system is perfectly secure, and users must protect their credentials.

10. Your Choices and Requests

Users may request access, correction, deletion, or account closure by contacting EverClean. Some records may be excluded from deletion where retention is required or permitted for legal, tax, safety, payment, fraud, or dispute reasons.

11. Contact

Privacy requests may be sent to support@evercleanapp.com or admin@evercleanapp.com.

12. SMS and Text Message Communications

If you voluntarily opt in to SMS notifications, we collect your mobile phone number for the purpose of sending transactional service updates. SMS consent is not required to use EverClean services. You may opt out at any time by replying STOP. We do not share your phone number with third parties for marketing purposes.