Data Deletion and Account Closure Policy

1. Account Deletion Requests

Users may request account deletion or closure through the platform or by contacting EverClean support. EverClean may verify identity before processing the request.

2. Grace Period

EverClean may place an account in a deletion-pending or closure-pending status for a reasonable grace period to prevent fraud, accidental deletion, or incomplete transaction handling.

3. Records That May Be Retained

EverClean may retain booking records, payment records, invoices, tax records, payout records, background check authorization records, legal acceptance logs, signed documents, support messages, fraud/security records, dispute evidence, insurance claims, chargeback records, and compliance records where required or permitted.

4. Marketplace Safety

Deletion may not remove information already shared with service professionals, customers, payment processors, background check vendors, legal advisors, insurers, or authorities where disclosure was lawful and operationally necessary.

5. Contact

Deletion requests may be sent to support@evercleanapp.com.